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TheGoodNamesWereGone.com
Nov
11

TGNWG Changes Host = EPIC FAIL

So, I was paying over the odds for web hosting and decided to switch hosts. After some research I went with a host (which will remain unnamed at this point) who so far have managed to clock up a pretty respectable list of uselessness:

  • Claimed the VPS would be ready within 2 hours. It took 2 days
  • Within ONE DAY of the hosting being made available, it went down
  • Failed to respond to TWO support calls within 24 hours, meaning the hosting had then been down longer than it had been up
  • Once I got past being put on hold, the support guy said they had "no idea" why my VPS couldn't come back up
  • Are now ignoring my requests for a refund under their 30 day money back guarantee

Suffice to say, this fiasco has taken more time to deal with than I'd hoped, so my overlap window with my previous host ran out, hence TGNWG being off air.

I'm back now courtesy of Web24 in Australia, who have some happy customers over at whirlpool.net.au which swung my vote ("yes we can"). So far all good, we'll wait till we've had a couple of "shared moments" on support calls before I make judgement though 

Normal service resumes ...

Written by Chris Webb @ 10:39 PM | Comments (0) | Short URL
Carelessly tagged: hosting, mistakes

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